Technical Support
Becoming part of your laboratory...
Our team of technical experts is dedicated to supporting our customers and pride themselves in providing an exemplary customer experience. We offer unrivalled after sales support, built on three key areas:
- Product Installation and Evaluation
Swift and efficient integration of products into your laboratory with minimal disruption to routine workflow, ensuring optimal product performance and confidence in your results from day one.
- Technical and Functional Product Training
Comprehensive product training, providing clear instruction and advice to ensure full competency in product use. All training is customised to your specific requirements, giving you complete flexibility to train within your own laboratory or at our dedicated Binding Site training facilities.
Available training packages include:
- End user training
- Refresher training
- Advanced technical training
- Product upgrade training
- Special Events and Seminars for your laboratory
- Front Line Product Guidance and Support
Ongoing support and guidance is available from the first use of your new product and beyond. Our dedicated team is ready and available to answer any specific questions you have and perform problem determination to resolve any issues encountered in a prompt and complete manner. We offer unparalleled, friendly field service and application support and no query is closed until full customer satisfaction is achieved.
We encourage constant feedback from our customers throughout their use of our products to help us maintain and improve on the service we offer. It is our mission to ensure our products meet and exceed your expectations, giving you the tools to provide the highest quality of patient care and management.
For more information on our technical support and customer care services please contact sales.cn@bindingsite.com